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Johnny Huang | Product Designer

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Unifying advertiser support into a safer, smarter home for to resolve issues and grow with confidence Role Senior Product Designer Team Platform Web, Native App Industry Ads, Support, Enterprise Revenue $2.324 bn Annually Company Meta Meta Business Support is a fragmented ecosystem of disparate, one-off tools developed by separate teams to address specific issues quickly. However, the absence of a cohesive strategy across teams creates gaps in the customer support journey, often leaving issues unresolved and ultimately leading to revenue loss. Over six months, I led the consolidation of multiple fragmented support platforms into a single cohesive experience and established a governance system to ensure long-term consistency and quality. The new platform now serves 3 million monthly active users, prioritizing Meta’s large advertiser segment recovering $193.7M in monthly revenue losses and resolving over 812K advertiser cases each month. Monthly Active Users Revenue Recovered Monthly C

Johnny Huang | Product Designer Home Work About Contact Me Home Work About Contact Me Meta Business Support Unifying advertiser support into a safer, smarter home for to resolve issues and grow with confidence Role Role Senior Product Designer Team Team PM Eng UXR PMM CD Platform Platform Web, Native App Industry Industry Ads, Support, Enterprise Revenue Revenue $2.324 bn Annually Company Company Meta The problem Meta Business Support is a fragmented ecosystem of disparate, one-off tools developed by separate teams to address specific issues quickly. However, the absence of a cohesive strategy

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