The ROI on Generative AI - by Tanay Jaipuria

This is a weekly newsletter about the business of the technology industry. To receive Tanay’s Newsletter in your inbox, subscribe here for free: Hi friends, The AI landscape is marked by stark contrasts. While some experts debate how soon we'll achieve Artificial General Intelligence, others remain skeptical of AI's current real-world impact. Despite massive investments across the AI stack and the acknowledged overbuilding in AI we touched on a few weeks ago, critics argue that tangible results often seem elusive, and it seems like everyone is just experimenting with it for the sake of it within enterprises. This week, I’ll discuss some of the actual, tangible ROI that large enterprises are seeing from Generative AI, based on what they shared on their earnings calls1. This is probably one of the areas we’re seeing the most actual uptake and early results from Generative AI. The poster child for this has been Klarna which leveraged AI to elevate their customer support. Their AI assistan

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