How to Master Conflict Resolution
Let’s get something out on the table: Workplace conflict is a normal, inevitable part of interacting with other people. If you’re involved in conflicts at work, it’s not that there’s something wrong with you, or the other person. In fact, there’s no such thing as a conflict-free office. We disagree about whether and how to implement a new IT system. We battle over which strategic initiative to pursue. We engage in turf wars about who gets to lead a high-profile AI project. And sometimes, we just act like passive-aggressive jerks toward one another. As uncomfortable and draining as it can be, conflict is something we all face. It’s how we handle it that matters. Whether you’re deep in a disagreement with a colleague at this very moment, you’re managing a team that can’t seem to get along, or resolving conflicts is just a skill you want to get better at, I’m here to help. In this article, I’ll explain what conflict resolution is, why it’s an essential skill, and how to approach the confl
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