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Planning for unplanned work

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There are two types of work. Features go into roadmaps, but where does the rest go? This short guide covers everything from zero-friction intake to effectively managing unplanned bug reports and requests. There are two types of work.
 Planned work and unplanned work. Planned work are tasks and activities that have been organized and scheduled in advance. This type of work typically happens in projects that tie into roadmaps and larger company goals. Because the work has been planned before, you know what you're trying to do, who's going to work on it, and when they will get started. Unplanned work, on the other hand, are issues and emergencies that appear suddenly and seemingly randomly in the form of a bug report, an important feature request, or an outage. Unplanned work happens unexpectedly, but it’s not unexpected. You know that there will be bug reports, you just don’t know when, where, and in what shape they will come up. The only thing that is certain is that they will appear. T

Skip to content → Now Practices Planning for unplanned work Julian Lehr · November 16, 2023 There are two types of work. Features go into roadmaps, but where does the rest go? This short guide covers everything from zero-friction intake to effectively managing unplanned bug reports and requests. Intro ⁠ There are two types of work. Planned work and unplanned work. Planned work are tasks and activities that have been organized and scheduled in advance. This type of work typically happens in projects that tie into roadmaps and larger company goals. Because the work has been planned before, you k

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