Employee Experience Vision Case Study

Accenture's vision, ai chatbot and Living Lab became the foundation for transforming Unilever employee engagement and experience. Learn more. Using this valuable insight, Accenture worked collaboratively with Unilever to co-design their vision, including a Rumble™ that generated ideas to explore and develop. Our long-standing relationship with Unilever brought a deep understanding of their business, which, coupled with our service design approach, enabled the co-creation of a groundbreaking, real vision built on what mattered most to Unilever’s employees. Unilever had articulated three core pillars that would inspire their new employee experience: human experiences, simple interactions, meaningful impact. The “Employee Universe” was created to enable the vision, which comprised a matrix of interconnected components, fronted by a chatbot named Una. We created Una’s personality, and designed her human-like conversation to reinforce Unilever’s brand and values. Una becomes a personal assi

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• Laurel Dong