Build an empathy map | Coursera
There are many tools a UX designer can use to empathize with users. Interviewing users is essential to understanding users’ perspectives and learning about their pain points, but that’s only the beginning of the UX research process. In this reading, you’ll learn about one of the many other tools designers can use to identify user needs: empathy maps. As the earlier video mentioned, you can create empathy maps for your projects. However, because empathy maps are one of many different tools designers use, they are optional for this part of the course. You are not required to submit any empathy maps for the upcoming CoffeeHouse or portfolio projects. Remember, empathy maps are easily understood charts that explain what UX designers have learned about a particular type of user. Empathy maps can help break down each interview into digestible pieces of information. Imagine your company is building a new app for scheduling dog walkers. The purpose of the app is to match qualified dog walkers
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