Four Types Of Listening, By Otto Scharmer | ServiceSpace

To create an audio reading for this document, please click the button below and it will be ready in a few seconds. Generate Audio Reading In my years of working with groups and organizations, I have identified four basic types of listening. “Ya, I know that already.” The first type of listening is downloading: listening by reconfirming habitual judgments. When you are in a situation where everything that happens confirms what you already know, then you are listening by downloading. “Ooh, look at that!” The second type of listening is object-focused listening: listening by paying attention to factual and to the novel or disconfirming data. In this type of listening you pay attention to what differs from what you already know. You attend to ideas about reality that differ from your own rather than denying them (as you do in the case of downloading). Object-focused or factual listening is the basic mode of good science. You ask questions and you carefully observe the responses that nature

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• Nhung Nguyen