The Failed Launch Of www.HealthCare.gov - Technology and Operations Management

The US Government's failed launch of the Healthcare.gov website highlights issues with integrating technology into a large bureaucratic organization.

“I’m going to try and download every movie ever made, and you’re going to try to sign up for Obamacare, and we’ll see which happens first” – Jon Stewart challenging Kathleen Sebelius (former Secretary of Health and Human Services) to a race. www.HealthCare.gov Overview The affordable care act (increasing healthcare access to all Americans), signed by President Obama on 23 March 2010, required that the United States Department of Health and Human Services (HHS) launch HealthCare.gov on 1 October 2013. This website going to be the official health care exchange that would allow residents to compa

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