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How To Develop Your Active Listening Skills - Product Talk

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Have you ever found yourself disagreeing with someone about what was said? Perhaps you and one of your coworkers watched a user interview and you walked away with two different […]

Have you ever found yourself disagreeing with someone about what was said? Perhaps you and one of your coworkers watched a user interview and you walked away with two different interpretations. Why does this happen? We’ve already been introduced to the ladder of inference when we discussed finding common ground with engineers . It’s relevant here as well. As a refresher, the ladder of inference explains that while we may each observe the same event, we select different data to pay attention to, we add meaning to that data based on our own cultural and personal perspective, and then we make ass

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