How to Make Sense of Any Mess
HOW TO MAKE SENSE OF ANY MESS by Abby Covert Table of Contents Indexed Lexicon IA Resources Buy the Book Front Matter Dedication About this book Introduction Acknowledgements Chapter 1: Identify the Mess Messes are made of information and people. It’s hard to shine a light on the messes we face. Information architecture is all around you. Things may change; the messes stay the same. People architect information. Every thing is complex. Knowledge is complex. Every thing has information. What’s information? Information is not data or content. Information is architected to serve different needs. Users are complex. Stakeholders are complex. To do is to know. Meet Carl. It’s your turn. Draw your mess. Chapter 2: State your Intent Intent is language. What is good? Good is in the eye of the beholder. Looking good versus being good. Meaning can get lost in translation. Who matters? Start with why. What before how. How varies widely. Why, what, and how are deeply interrelated. Languag
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