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Building Radical Financial Confidence Through Inclusive Design | Blog | FinDev Gateway

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A million people a day come online for the first time. They usually have lower incomes, limited education and are often under-banked or underserved. They live in emerging markets and have only just found a home on the internet. Even as they download WhatsApp, or watch YouTube videos, the world of digital financial services continues to feel nerve-wracking. If paychecks are deposited digitally, they’re withdrawn in cash immediately. Formal loans are mixed with informal ones, and financial interactions are often handled by handing over a phone to an agent. Formal financial services have the power to transform lives, and in many places, we have the digital and physical tools to deliver them. Yet, we still struggle to make those financial services feel valuable. Driving millions more signups to accounts that are primarily cashed out serves no one. Asking users to self-serve in mobile apps that feel foreign doesn’t work. Yet still, we continue to strive for scaling the same products that, a

Building Radical Financial Confidence Through Inclusive Design | Blog | FinDev Gateway Skip to main content FinDev Blog 14 December 2023 Building Radical Financial Confidence Through Inclusive Design IDEO’s Last Mile Money program proposes new design paradigms for digital finance to center the experience of people living in poverty “People I know have a smartphone, but I’m not educated. It’s not for me.” “If I click the wrong button, my money might go somewhere else.” “70 out of my 210 customers cannot read.” “It was my first time in the country, it was my first salary. And I was giving it to

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