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Why It's Hard To Hear Feedback. | LinkedIn

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A few years ago, I went through a process where the junior people in our company provided feedback to the senior leaders. I prided myself on both my management abilities and my openness to feedback, but when I read the feedback (some positive, some constructive), I immediately became defensive, angry and then, dismissive. What riled me up even more was that the feedback was anonymous - none of the team members said the feedback to my face, which seemed to make it so much worse. Here I was preaching the feedback process, a culture of dissent, and openness to my team, yet I was having a really hard time receiving constructive feedback as a manager. That’s because typically when we ask for feedback from our direct reports, we get the following: We then go on our merry way, incredibly proud of ourselves for soliciting feedback from our team members. Well, here’s the deal: to be a great manager, you have to ask for feedback and provide the context and support to enable that feedback to be c

A few years ago, I went through a process where the junior people in our company provided feedback to the senior leaders. I prided myself on both my management abilities and my openness to feedback, but when I read the feedback (some positive, some constructive), I immediately became defensive, angry and then, dismissive. What riled me up even more was that the feedback was anonymous - none of the team members said the feedback to my face, which seemed to make it so much worse. Here I was preaching the feedback process, a culture of dissent, and openness to my team, yet I was having a really h

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