Enshittification
Enshittification, also known as crapification and platform decay, is a process in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to both users and business customers to maximize short-term profits for shareholders.
Enshittification - Wikipedia Jump to content From Wikipedia, the free encyclopedia Decline in online platform quality The poop emoji representation of enshittification from the cover of Doctorow's 2025 book Enshittification: Why Everything Suddenly Got Worse and What to Do About It Enshittification , also known as platform decay , is a process in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to b
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