KNOWING WHICH BUTTON TO PUSH
The plant went down with a crash. Died in the traces. A redefinition of ‘power failure.’ Technicians and managers went scampering all over the facility, tinkering, thunking, tampering and trying to coax things back to life. Nothing worked, and desperation reigned. Finally the plant manager and the Chief Operating Officer admitted the solution was beyond the means and expertise of the staff. The needed a real expert—an outside consultant. So they placed a frantic call. The trouble-shooting ace said he’d pack his bag of miracles and be right there. The pro arrived and hung up his coat. He looked the situation over. He squinted his eyes in a Clint Eastwood way, then he walked into the bowels of the plant. People watched respectfully, and some held their breaths. The consultant pulled open the door of a little metal box on the side of a monstrous machine. He put out his hand, and with his right forefinger, he touched a button. The plant sprang to life. Lights came on, machines hummed, syst
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