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Autonomous Browser Agents in the Enterprise | Silna Engineering

engineering.silnahealth.com · 2,662 words · saved by 1 readers

How we built autonomous browser agents at scale that handle nearly 20% of our prior authorization volume, navigating insurance portals with full security and auditability.

Prior authorization exists to control costs, but the process often delays treatment. Patients wait days for approvals that require clinical staff to navigate insurance portals, enter data, and chase down responses across dozens of payers. We built autonomous browser agents to compress that timeline. Every day, they submit nearly twenty percent of our prior authorization volume. Over the past year, we've scaled that volume 7x - and the infrastructure we built to get there has since powered products we hadn't originally planned for. What started as a demo is now a critical part of how we clear p

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