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Performance metrics, part 1: Measuring SOC efficiency | Expel

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A head of a SOC team, an analytics engineer and a data scientist walk into a bar (or a Zoom chat nowadays) … Okay, so maybe it wasn’t a bar, but we did come together to chat about metrics. The result is this three-part blog series. That’s right – three blog posts! It’s hard to cover all things SOC efficiency and leadership in just one post. And given that we’ve been receiving a lot of questions around SOC metrics, we thought it would be helpful to spend some time defining what we mean by SOC metrics and how they are used to make sure our customers – and our team! – remain happy. The truth is: a lot of SOC burnout is the result of ineffective operations management. A SOC can be a great place to work. At Expel, metrics are more than measurements. Metrics help us take care of the team. Here’s what we’ll cover: Setting up a way to measure success is important to making sure you have an effective SOC. The way we see it, great leaders organize their teams around a compelling goal (or aim), a

BLOG | SOC Performance SOC metrics, part 1: Measuring efficiency Subscribe × By Jon Hencinski , Elisabeth Weber , Mor Kenane September 29, 2020 • 10 minute read A head of a SOC team, an analytics engineer and a data scientist walk into a bar (or a Zoom chat nowadays) … Okay, so maybe it wasn’t a bar, but we did come together to chat about metrics. The result is this three-part blog series. That’s right – three blog posts! It’s hard to cover all things SOC efficiency and leadership in just one post. And given that we’ve been receiving a lot of questions around SOC metrics, we though

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