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The future of AI agents is test-driven | Decagon

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The way your AI agents interact with customers matters. They're often the first point of contact when an order is late, a charge looks off, or a product isn't working as expected. In those moments, the experience needs to be consistent and fully aligned with your brand. At Decagon, we’ve built a new platform for agent development called Agent Operating Procedures (AOPs). AOPs let teams define agent behavior using natural language in a structured, transparent format. This makes it easier for CX teams to build and iterate on logic directly, without relying on back-and-forth with external professional services to implement critical workflows. But building logic is just the starting point. To trust agents in production, teams need to know exactly how those AOPs will behave in the real world. That’s where Decagon’s testing infrastructure comes in. Our platform includes a robust suite of tools for validating responses, simulating conversations, and catching issues before they reach customers

The future of AI agents is test-driven | Decagon Introducing Duet Autopilot. Learn more Industries Customers Resources Company Sign in Get a demo Sign in Get a demo Product The future of AI agents is test-driven Posted on July 23, 2025 Sophia Song Product Manager Article Table of contents Introduction What is an Agent Engineer? Subscribe to our Newsletter Get monthly updates with our latest articles, podcasts, videos, and more. Must be a valid company email (i.e. example@companydomain.com) Get a demo Done! Oops! Something went wrong while submitting the form. The way your AI agents interact wi

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