Trust in Automation: Designing for Appropriate Reliance

PDF Page 1 / 31 fullscreen remove_circle_outline add_circle_outline rotate_right search group_add more_horiz get_app PDF info list link INTRODUCTION Sophisticated automation is becoming ubiq- uitous, appearing in work environments as di- verse as aviation, maritime operations, process control, motor vehicle operation, and informa- tion retrieval. Automation is technology that actively selects data, transforms information, makes decisions, or controls processes. Such technology exhibits tremendous potential to ex- tend human performance and improve safety; however, recent disasters indicate that it is not uniformly beneficial. On the one hand, people may trust automation even when it is not appro- priate. Pilots, trusting the ability of the auto- pilot, failed to intervene and take manual control even as the autopilot crashed the Airbus A320 they were flying (Sparaco, 1995). In another in- stance, an automated navigation system mal- functioned and t

PDF Page 1 / 31 fullscreen remove_circle_outline add_circle_outline rotate_right search group_add more_horiz get_app PDF info list link INTRODUCTION Sophisticated automation is becoming ubiq- uitous, appearing in work environments as di- verse as aviation, maritime operations, process control, motor vehicle operation, and informa- tion retrieval. Automation is technology that actively selects data, transforms information, makes decisions, or controls processes. Such technology exhibits tremendous potential to ex- tend human performance and improve safety; however, recent disasters indicate tha