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How our biggest redesign yet came to be • Slack Design

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The timing was right. We were adding in new features like huddles, canvases, lists, and others into a UI system that was originally designed solely for messaging capabilities. Meanwhile, research showed users on the biggest and most active teams were struggling to stay on top of the basics. Our product navigation was reaching its limits. Slack had more to offer, but it was harder to find it. A new paradigm that properly showcased our expanding offerings was needed. However, redesigns usually fall into the “high effort, high variance, questionable benefit” bucket that businesses try to avoid at all costs. Unless something is absolutely broken, not many companies are willing to invest. Here’s how we harnessed the power of design to lead the way for this ambitious undertaking. We carved out time and space for our design team to think boldly and explore new ideas without constraints. Here at Slack, one of our product principles is to “prototype the path.” We know one of the biggest superpo

Image Credit: Tanya Kar 6 minute read How our biggest redesign yet came to be Miguel Fernandez VP, Product Design Jaime DeLanghe Sr. Principal Product Management Share The timing was right. We were adding in new features like huddles, canvases, lists, and others into a UI system that was originally designed solely for messaging capabilities. Meanwhile, research showed users on the biggest and most active teams were struggling to stay on top of the basics. Our product navigation was reaching its limits. Slack had more to offer, but it was harder to find it. A new paradigm that properly showcase

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